Customer Reviews

Read what our customers are saying about us and our products.  Add your own comments and reviews by clicking on the feedback link below.

We are always striving to improve our service and products. Your comments and feedback are important and helpful to us. Thank you.

So happy with our personalised That's mine hooded towel - it's the softest, best quality towel we have bought for our little one. It washes really well and every time keeps its snuggly feel. Strongly recommend. Thank you.
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Lorna, Lancashire24th September 2020
Absolutely beautiful baby blankets , even got a phone call to double check the wording on the blankets to ensure it was personalised correctly - five stars for a five star service - highly recommend *****
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Heidi, Lancashire9th September 2020
Not only is the quality of the gift I purchased absolutely fabulous but more importantly the service from Paul and Elaine has been first class. I ordered a gift that had to be sent to Perth, Australia and due to the Covid situation it got caught up in Australian Customs and was therefore late for my daughter's birthday. Paul has emailed me daily, checking with Australia Post to find out where the parcel was. He even offered me a refund when the situation was clearly not his fault. I would not hesitate to recommend That's mine and I certainly intend to make it my first port of call whenever I want to send or purchase any special gifts. Fabulous quality and good old fashioned customer service. Five stars all the way!

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Claire, Essex25th August 2020
Today I have received the jumpers you embroidered for my daughters Jellycat teddies. They are beautiful, great quality and fit perfectly. Thanks again.
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Jo, Preston3rd August 2020
From start to finish the whole process was nothing less than perfect! The bunny is gorgeous, love all the attention to detail including the wrapping and the bag, and I cannot wait to give my friend the bunny for her 30th. Best bit is that when I ordered this, my husband placed a secret order for me, so I am now the very happy owner of a personalised Jellycat elephant.
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Ayesha, Somerset1st July 2020
I contacted That's mine to ask if they could sell me a personalised jumper for a Jellycat Bunny I had bought. I received it a couple of days later, and have to say I am over the moon with it.
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Gemma, Falkirk7th June 2020
The personalised blankets and bears delighted our friends. They thought that they were simply phenomenal. They loved the products and the presentation. A definite five star rating, and we will be using the services of That's mine again.
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Geoffrey, Eccleston4th June 2020
Oh my gosh.....I received the most beautiful, softest, beige "Blossom" bunny this morning, wrapped in white tissue paper. She is wearing the cutest vanilla jumper which is embroidered in pale pink with the baby's name I had chosen to be personalised. I upgraded the order to also receive a white gift box which was also so lovely, tied with a white ribbon and also personalised with the baby's name to match the bunny. Overall the most adorable gift and I can't wait for someone else to have a baby to buy another one!
Highly recommend That's mine for any gifts
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Cindy, UK4th May 2020
Just as you think they couldn't do any better than 5 stars they manage it! Ordered and received goods within 2 days. Always reply to e-mail enquiries extremely promptly. Everything is always beautifully wrapped. I have ordered with this company twice before and have been delighted each time. Thank you That's mine.
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Jennifer, Hampshire18th April 2020
Absolutely delighted with this beautifully personalised bunny for my little granddaughter. I just know she will love it . These gifts are a wonderful way to stay connected throughout these uncertain times of Coronavirus.
Cannot recommend this company highly will not be disappointed if you chose to purchase from That's mine. Thank you guys!
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Heather, Plymouth4th April 2020
The 'Big Hugs' Bunny is absolutely gorgeous! A wonderful gift for my granddaughter who I currently can't see due to covid 19. Thank you so much
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Barbara, Suffolk4th April 2020
Hi That's mine, can I just say that your communication and customer service is both excellent and refreshing. I will definitely order from you again in the future now that I have discovered you.
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David, Glasgow29th March 2020
Fantastic service. Faultless delivery. Fabulous quality.
I cannot rate this company highly enough, 5 stars are not nearly sufficient for the exemplary service I have received. Even with the Christmas post my baby gift was delivered only two days after the birth. The quality of the personalised item is fabulous (I wish I could keep it for myself). Do not hesitate to contact That's mine or place an order with this company, they are definitely the best of the best!
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Jennifer, Hampshire24th December 2019
I won the That's mine competition on Instagram for a Baby Smith personalised blanket. It's utterly gorgeous! Bernie loves it! I had so many compliments taking him out and about and I sang the praises of this business! It's such a wonderful blanket. 10/10. Will be ordering more personalised stuff for Bernie soon!
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Natalie, UK26th October 2019
Fantastic company to deal with. Very personal family service and really great products that are presented with pride. Perfect for gifts! Highly recommended.
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Richard, Devon2nd October 2019
Absolutely beautiful blanket. Fantastic service. Ordered and delivered in 3 days. Beautifully packaged.
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Jill, Essex27th September 2019
The embroidering on the blankets looks amazing, they're very good quality. Delivery was super fast, ordered on Wednesday night and they were delivered on Saturday morning, which is brilliant for a personalised item. The company was also very quick and efficient in getting back to me, and helping me, with a query. Excellent service all round.
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Samantha, Bradford21st September 2019
Very impressed with the quality of the bathrobe and the personalised name & logo embroidery! Couldn't recommend this company enough! Fantastic service, quick turnaround and they're open to all ideas and versions of personalisation.
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Rousha, London4th September 2019
Absolutely delighted with the service and the products. Thoughtful, beautiful packaging is the icing on the cake. I got straight back on the website to buy more special gifts for my grandchildren. Thank you!
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Sue, Swansea5th August 2019
Love the items, good quality and excellent service. Have purchased more than once and will definitely order from That's mine again.
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Sheryln, Singapore17th May 2019
Just wanted to say how impressed I was with the service, it arrived so quickly, but even more impressed by the product and the packing.
Only noticed the bit about a free gift bag at the end of the transaction and sort of dismissed it, but was blown away by the cellular blanket which is so lovely, the packaging and the really sweet gift bag.
Thank you.
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Christine, Middlesex26th March 2019
Thank you very much for the blanket! It looks amazing and I’m very happy with the product and service you gave me!!
Thank you again! The package made my day :)))
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Agnese, Witney4th February 2019
Very prompt reply to query prior to ordering. Easy to use website and quick delivery, bashful bunny arrived within 4 days! Beautifully wrapped and well packaged for posting. Jumper and embroidery are excellent quality. Would order again and can definitely recommend both the goods and the service.
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Jennifer, Hampshire24th January 2019
5 out 5 for the personalised bunny, its just beautiful.
The most helpful team, they redelivered my parcel and it was not a problem, so thankful.
Thanks :)
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Ciara, Uxbridge8th January 2019
I'd give this company 10 stars if I could. After my nephew was bought a fleece cot blanket 16 years ago and it's been my go to gift for all the new babies since. Between my family and friends I think we have at least 25, the latest being baby Theo 2 weeks ago. My own two children have them, royal blue with yellow writing and dark pink with pale pink writing, and 13/11 years later they are still on bed ends in daily use. They last forever and wash beautifully. The service is impeccable and the blankets gorgeous, can't recommend this company enough.
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Helen, Chorley7th December 2018
Dear That’s mine, thank you so much! I really appreciate you getting this embroidered and sent to me so quickly. It honestly means the world……… Just received the order now and the giraffe is fabulous!
Thanks again, fantastic company!
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Yasmin, Darlington1st October 2018
Thank you SOOO much for sending the personalised Zoocchini owl hooded towel via special delivery. I received it this morning just in time for going to visit my friend and her new baby. She loved the gift!
What a great company you are :)
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Donna, Glasgow14th September 2018
Would just like to say a huge thank you to That's mine for your outstanding customer service, it is second to none.
I ordered the silver bashful bunny with embroidered personalised jumper, on Monday and received it on Wednesday, in plenty of time to give to my 1st grandchild for Easter. It is absolutely gorgeous and the personalised gift box is absolutely beautiful too, it will be a lovely keepsake for my granddaughter.
I can not praise you highly enough, you were true to your word and I am extremely grateful, especially as I know that you are exceptionally busy at this time of year. Thank you so so much.
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Deborah, Berkshire29th March 2018
I would like to thank you so much for your wonderful customer service, it is second to none. The Toffee Moon Personalised Blankets are beautiful, the colours are gorgeous and I am delighted with the way they are packaged, even the personalised bags to put them in too. You have thought of everything and thank you for posting them in time for us to take them with us up to Bishop Auckland.
I will be recommending you to all of my friends and family and will definitely order from you again.
Thank you Thank you Thank you!
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Pam, Cheshire10th February 2018
The customer service that I've received from this company has been second to none! Wish more companies would take a leaf out of their book :)
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Zoe, Oxfordshire7th February 2018
I just wanted to say a huge thank you. My sister in law loved the blanket. I can’t thank you enough for being so quick with my order. Your products are always really lovely. Thank you. X
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Kathryn, Lancashire21st January 2018
Thank you so much for the wonderful koochicoo blanket I bought for my great granddaughter Amiya. Your service is faultless and you even rectified my mistake at no extra expense. Once again thank you.
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Tina, Derbyshire12th January 2018
Just want to say a huge thank you. I ordered a black bashful bunny with a personalised jumper for my daughter. It's just arrived and it's beautiful. She will be so pleased when she opens this at Christmas. Great service.
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Allison, Sunderland20th November 2017
Another beautiful order arrived yesterday and we are always incredibly happy with the beauty of your gifts, and the speed at which they arrive. The gift bag is such a perfect touch. I believe this was our 7th or 8th order (absolutely everyone we know owns a personalised blanket by you, from us!). Thank you so so much.
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Amber, Somerset12th July 2017
I received the owl soother today. My son was so happy to see it and so was I of course. Thank you for all the help. I will be using your website in the future!
A very appreciative mom,
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Elizabeth, Alberta, Canada3rd May 2017
Wow, I saw your Facebook page and ended up buying a blanket for our grand daughter. I have got to say you excelled my expectations.....even gift wrapped! Thank you so much. I will definitely tell all my family and friends.
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Dawn, Yorkshire10th April 2017
I would just like to thank you very much for the dinosaur toy. I ordered it for my newborn grandson and was absolutely delighted not only with your prompt delivery but the toy itself was just adorable and well made in every way.
I will most certainly be ordering from you again and recommending you to my family and friends. Thank you so much.
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Shelley, Cornwall8th March 2017
I received my two personalised Jellycat bunnies today and I am absolutely thrilled with them. The way they are packaged and everything makes them so personal.
I have many other friends I need to buy for so will be back. Thanks so much.
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Hannah, Cheshire31st January 2017
I've just opened my package containing two personalised cot blankets and matching bunnies. The items are high quality and beautifully embroidered. The packaging is gorgeous and included personalised gift bags too. I will definitely buy from here again and recommend That's mine to friends and family.
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Michelle, Surrey26th November 2016
I just received the items and I love them! You did such a good job with the embroidery. I would highly recommend your company to our friends! Thank you very much again.
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Karina, Florida, USA28th September 2016
Thank you so much for my daughters personalised blankie. She absolutely loves it. It came in beautiful packaging and I would highly recommend That's mine to a friend.
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Ramona, Hampshire16th September 2016
I would like to thank you for going above and beyond to help me with the order today, I really appreciate it. You have a wonderful website and an excellent customer service. I'm looking forward to receiving the items that I ordered and thank you again.
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Karina, Florida, USA14th September 2016
Once again, thank you for all your efforts, you don't get customer service like this these days. I will remember this and be recommending your company to family & friends.
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David, Ireland2nd September 2016
We received these bibs in the prettiest packaging and they also came with a personalised gift bag. The bibs themselves are of really good quality and absolutely fantastic, the pictures don't do them justice. I would highly recommend them, I'm delighted with them. Thank you!
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Gemma, County Durham18th August 2016
Mees received his Kaloo doudou today! As you can see in the picture, he is very very very delighted to meet his new doudou. When he saw it he said "mijn beer!!" (my bear!!) and then he cuddled it like it was his baby.
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Karin, Netherlands30th July 2016
We have received the order today! It's lovely and I will re order a few more items for my son's friends birthday coming up in August.
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Amanda, Hong Kong21st July 2016
Thank you for the bathrobe, my little boy loves it so much! Love your presentation and even the little That's mine branded label on the product. A mile ahead of anyone else on quality and presentation. This is a luxury quality item that doesn't shrink in the wash. Thank you so much. Will be back for more as he grows!
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Marie, Essex2nd June 2016
Just wanted to say a massive thank you for this wonderful present you made for us. Theia loves it and so do we. Fantastic. Thank you That's mine.
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Emma, Lancashire17th January 2016
I bought a Doudou et Compagnie personalised white hooded fleece bear blanket back in November. Very impressed with the service I received especially the email checking the spelling of the name to be personalised and how quickly it was delivered. Will definitely use again to purchase things as well as recommend.
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Claire, Chorley16th January, 2016
I discovered "That's mine" products approximately 15 years ago when I purchased my first Fleece bag for my son Andrew (now 16 - fleece bag is still in his wardrobe, (albeit at the back) holding some childhood artefacts).
Since then, I have purchased over 20 fleece bags for nieces, nephews, God-children, "other" friends' babies and am now moving on to the next generation of great nieces/nephews etc. The bags make such great gifts as they are always made to a high standard, wash/wear well and are very versatile. I have posted them to people in England, Wales and as far as Australia. Elaine has always been great to deal with, very accommodating as my orders always tend to be on the last minute. Can't recommend highly enough - great to see the new website.
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Joanne, Wigan7th December 2015
Just received my parcel! Wow!!! The packing is gorgeous, I am blown away by the quality and this is so personalised and special. Can't wait to order something else! Thank you x
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Alex, Stockport6th December 2015
Thank you for the beautiful doll that I was given as a gift for my little girl. She loves the doll, it is perfect. I will certainly recommend That's mine to anyone wanting a personalised gift.
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Claire, Lancashire13th November 2015
We purchased the lion backpack and blanket for a friend. What a great quality product. We also loved the gift bag that came with it. Little Gabe can treasure it for a lifetime!
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Janet, Joshua Tree, California5th November 2015
Absolutely love every item I have purchased from this lovely family run business. Always high quality and a fantastic service. Thank you.
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Kirsty, Chorley4th November 2015
What a great blanket and fantastic service too!
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Jude, Cumbria2nd November 2015
I received my blanket today and just wanted to say how happy I am with it. The packaging, the quality and the speed of delivery is outstanding. Many thanks.
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Natalie, Cheshire21st October 2015
I received my order on Thursday, the mouse is very nice. Thank you.
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Roberta, Lithuania17th October 2015
I received my blanket today, I love it, fast delivery and excellently made.
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Valerie, Lancashire13th October 2015
Your blankets are beautiful. I will definitely spread the word about That's mine.
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Hillary, County Durham3rd October 2015
Just wanted to say a massive thank you for my fabulous pram blanket. It certainly had the wow factor with the blanket itself and the amazing packaging! One very happy customer xx
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Louise, Euxton5th August 2015
I always love to give That's mine gifts - they are beautiful.
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Pauline, Wigan6th July 2015
Your products are really lovely - great quality, soft fabrics and very professionally embroidered. We are so excited to have some beautiful things which are unique to Martha!
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John and Lucy, Hampshire28th February 2015