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We are confident that you will be happy with your purchase and ensure that all items are dispatched in perfect condition. However, if an item is faulty, we will exchange or refund your purchase. Please inform us within 7 days of the receipt of your goods.
Due to the nature of personalised products we cannot accept any returns unless faulty. It is the responsibility of the customer to ensure all spellings of names are correct at the time of order. We cannot be held responsible for incorrect spelling of names or any other information, such as birth or christening dates. However, we understand that mistakes do happen, so if you have made a mistake, please contact us to discuss a solution to the error.
With regards to colour of products, we endeavour to depict colours of products as accurately as possible on our website. However please be aware that there may be very slight variations in colour shade due to photography and computer screens.
If an item is faulty please contact the customer service line to discuss returning the item. The returned parcel is your responsibility until it reaches us so we strongly recommend that you send it by registered post.
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Please visit our Cookie Policy for information about how you can adjust your settings from within the browser.
You can read our full Privacy Policy here.
Strictly Necessary Cookies are enabled at all times on this website so that we can save your preferences, basket activity and other required functionality.
This website also uses Google Analytics to collect anonymous information such as the number of visitors to the site.
Keeping these Cookies enabled helps us to improve our website. If you would like to disable all Cookies on this website, please visit our Cookie Policy for information about how you can adjust your settings from within the browser.
If you disable these cookies, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
More information about our Cookie Policy